Return Window

You may request an eligible return within 30 days of delivery.

Return Condition

Eligible merchandise must generally be:

• Unworn
• Unwashed
• Unused
• In substantially original condition
• Free from customer-caused damage
• Returned with original packaging and tags when applicable

Return Authorization

Before returning any merchandise, please contact us at info@nocteapparel.com and provide:

• Your order number
• Your name
• The item being returned
• The reason for the return

Do not send merchandise to any location before receiving return instructions from us. Once your request is reviewed, we will provide you with return instructions and the appropriate return destination. Please do not mail merchandise to any address you may associate with NOCTE Apparel unless we have expressly directed you to do so.

Non-Returnable Items

Unless required otherwise by applicable law, the following are generally not eligible for return:

• Worn merchandise
• Washed merchandise
• Used merchandise
• Customer-damaged merchandise
• Personalized or customized products
• Gift cards
• Products explicitly identified as Final Sale

If an item arrives defective, damaged, or incorrect, please contact us as described below — these situations are handled separately from the standard return process.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If merchandise arrives damaged, defective, or incorrect, contact us at info@nocteapparel.com as soon as reasonably possible and provide:

• Your order number
• A description of the issue
• Photographs when reasonably necessary to verify the problem

If we confirm that the merchandise was defective, damaged upon arrival, or incorrectly fulfilled, we will provide an appropriate resolution, which may include a replacement, a refund, or return instructions.

Return Shipping

For standard eligible returns, the customer is responsible for return shipping costs. If NOCTE made a fulfillment error or the item arrived confirmed as damaged or defective, we will cover or reimburse reasonable return shipping when a return is required.

Original shipping charges are generally non-refundable, except where required by law or when we determine otherwise due to an error on our part.

Refunds

Once returned merchandise is received and inspected, we will notify you of the approval or rejection of your refund where appropriate. Approved refunds will be issued to the original payment method. Please note that financial institutions and payment processors may require additional time to post a refund after we issue it — we cannot guarantee an exact bank processing time.

Exchanges

If you would like a different size or color, please contact info@nocteapparel.com and we will let you know what options are available for your situation.

Order Cancellations

You may request cancellation of an order by contacting info@nocteapparel.com. Cancellation requests are permitted before an order enters production, processing/fulfillment, or shipment — but cancellation is not guaranteed. If an order has already entered production, entered fulfillment, been prepared for shipment, or shipped, we may be unable to cancel it. This is particularly important for products produced or printed specifically as part of order fulfillment. Once an order has shipped, this policy applies.

Contact Us

NOCTE Apparel
Online Retailer — Deerfield Beach, FL, United States
Email: info@nocteapparel.com